B2 · Module 03 · Class 09 — The Incident Report
Narrative
The Incident Report
Three days after Brian's call with Marcus Chen, the TechNova situation becomes more complicated. The engineering lead has sent a post-mortem to the executive team confirming that the delivery delay was caused by an under-resourced implementation team — a fact the project manager had flagged internally six weeks earlier and that had not been escalated.
James Whitfield (CEO) asks Brian to draft the formal incident report for the board. The challenge: the report must be factually accurate without scapegoating individuals, and it must be written in a register that protects the company legally while reassuring investors. Brian's tool for this is advanced passive voice.
Advanced Passives and Impersonal Reporting
English uses passive constructions not only to shift focus from agent to action, but also to signal institutional distance — to report what is understood, believed, or alleged without committing the writer to personal knowledge. In formal business and legal writing, this is not evasion; it is precision.
1. Passive Infinitive (is + past participle + to + infinitive)
Structure: Subject + is/are/was + past participle of reporting verb + to + infinitive
Reference point | Example |
Present reference | The delay is reported to affect four client accounts. |
Past reference | The bottleneck is understood to have originated in Week 3. |
Future reference | The resolution is expected to be delivered by Friday. |
With modal | The shortfall is believed to have been foreseeable. |
Key reporting verbs in this structure: believe, understand, report, know, expect, consider, say, allege, find
2. Passive Modals — Perfect Aspect (modal + have been + past participle)
These constructions express judgement about past actions — what should, could, or might have happened differently. They appear frequently in incident reports, audits, and post-mortems.
Modal + have been | Example |
should have been | The flag should have been escalated within 48 hours. |
could have been | The delay could have been prevented with earlier intervention. |
might have been | The risk might have been identified during the planning phase. |
would have been | The client would have been notified had the protocol been followed. |
must have been | The decision must have been taken without full information. |
3. Impersonal It-Clauses (It + passive verb + that-clause)
The writer attributes knowledge to an unspecified institutional source rather than to themselves. The that-clause carries the content.
Impersonal clause | That-clause content |
It is understood that | the delivery target was not adjusted when staffing changed. |
It is believed that | the resourcing gap emerged in early February. |
It has been established that | the project manager raised a flag on 14 January. |
It is alleged that | the escalation protocol was not followed. |
It is recommended that | all future engagements undergo a mid-point resourcing review. |
4. Subject Shift with Reporting Verbs (Subject + is believed / reported / said + to...)
The subject of the main clause is logically the subject of the that-clause, shifted forward. This is the most condensed and formal of the four structures.
Subject-shift form | Equivalent it-clause |
The cause is believed to stem from a staffing shortfall. | It is believed that the cause stems from a staffing shortfall. |
The flag is known to have been raised six weeks prior. | It is known that the flag was raised six weeks prior. |
The protocol is said to have been unclear. | It is said that the protocol was unclear. |
The decision is alleged to have bypassed standard sign-off. | It is alleged that the decision bypassed standard sign-off. |
Register comparison — The same fact, four levels of formality
● Level 1 — Board report (incident section): "It has been established that the resourcing shortfall, which is believed to have originated in the week of 3 February, was not escalated in accordance with the project governance framework. This should have been identified and addressed at the mid-point review."
● Level 2 — Executive briefing: "We now understand that the resourcing issue started around early February. The flag that was raised should have been escalated — that didn't happen, and we're addressing that process gap."
● Level 3 — Team meeting: "So it turns out the staffing problem started in February. Someone flagged it, but it didn't get escalated the way it should have."
● Quick message to a colleague: "Basically someone spotted the problem in Feb but it never got escalated. Now we're dealing with it." |
C Vocabulary — Reporting and Accountability Language
Term | Meaning | Example in context |
to escalate | to raise an issue to a higher level of authority | "The flag was not escalated within the required timeframe." |
to allege | to claim something without full proof | "It is alleged that the protocol was not followed." |
to stem from | to originate from, to have as its root cause | "The delay is understood to stem from a staffing shortfall." |
foreseeable | able to be predicted or anticipated in advance | "The risk was foreseeable given the timeline." |
to mitigate | to reduce the severity of a risk or problem | "Steps have been taken to mitigate the impact." |
remediation | the process of correcting or fixing a problem | "A remediation plan has been submitted to the board." |
post-mortem | a review conducted after a project failure | "The post-mortem identified three process gaps." |
accountability | responsibility for decisions and their outcomes | "The report assigns accountability to the project governance team." |
to flag | to draw attention to a concern or risk | "The concern was flagged by the project manager on 14 January." |
oversight | supervision, or a failure to notice something | "The gap was an oversight in the resourcing review process." |
Excerpt from the Draft Incident Report
Brian drafts the core section of the incident report. Read it carefully — every passive construction is intentional.
MERIDIAN TECHNOLOGIES | INTERNAL INCIDENT REPORT Ref: INC-2026-03 | Client: TechNova Solutions | Date: 25 March 2026
3. Findings
It has been established that the three-week delivery delay affecting the TechNova implementation is attributable to a resourcing shortfall in the engineering team. The shortfall is understood to have originated during the week of 3 February 2026, following the departure of a senior contractor whose replacement had not yet been confirmed.
A risk flag is known to have been raised by the project manager on 14 January 2026 via the standard project governance channel. It is now understood that this flag was not escalated to the project steering committee as required under the Meridian Project Governance Framework (v2.3).
It is believed that, had the flag been escalated in a timely manner, the delay could have been prevented or significantly reduced. The resourcing decision is alleged to have been taken without full visibility of the downstream delivery commitments to TechNova.
4. Remediation
A revised delivery schedule has been agreed with TechNova and is expected to be confirmed by 28 March 2026. A full resourcing review of all active Q2 engagements has been commissioned. It is recommended that the project governance escalation protocol be reviewed and re-communicated to all project managers by end of Q1. |
Comprehension — answer in your own words:
• What caused the delivery delay according to Section 3?
• When was the problem first flagged? Why does it matter?
Practice Exercises
3 questionsNew exercises to reinforce what you learned. Different from the lesson material.
The scheduling error ___ to have occurred during the third sprint. [passive infinitive: understand]
It ___ that the client was not informed of the revised timeline. [impersonal it-clause: allege]
The risk flag ___ to the steering committee within 24 hours. [passive modal: should escalate]
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